Service – don't think it later
Our after-sale service.
Matter offers high-skilled assistance during the warehouse lifetime, with a dedicated team ready to reply to all issues.
TELEASSISTANCE
Teleassistance and remote control represent the pride of Matter Service. Thanks to the SCADA potential, which is entirely designed and developed internally, Matter can offer targeted assistance and support on every issues. Remote assistance is the firs contact and allows to reduce time and cost of intervention.
ON SITE ASSISTANCE
Matter offers high-level assistance with specialized intervention teams that manage scheduled actions (ordinary and straordinary maintenance) as well as emergency ones.
CONTINUOUS TRAINING
Matter Service also manages and coordinates after-sale documentations services and training to the correct use of the system, offering information and training programs that concerns all the automatic warehouse aspects, from maintenance to use and conduction.
SCHEDULED MAINTENANCE
Service division develops custom-made maintenance plans, specifically studied according to the system and the customer needs. Maintenance contracts allow to access preferential and discounted price lists.
TECHNOLOGICAL UPDATE
The life cycle of an automatic warehouse undergoes various evolution steps that allows the system to keep update and high-performance.
Service division is always in step with the latest technological innovations and can identify and propose to its customers those product innovations that can strongly improve the system, managing the entire implementation process. Matter automatic warehouses are thus always update, modern, high-performance and in step with the latest technologies.
SPARE PARTS SERVICE
Matter can quickly manage the requests for the supply of spare parts.